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FAQs
Return & Refund Policy
Q3：
Return & Refund Policy，How to handle quality issues? Is the return process complicated?
A3：
Simple process: Provide “product problem photos/videos + express waybill” to customer service within 7 days of receipt, confirmed within 12 hours; after confirming quality issues (such as leakage, caking, incomplete dissolution), you can choose “free replacement” or “proportional refund” without returning the problematic goods to reduce your costs; for non-quality issues, you need to bear the round-trip freight and 80% replenishment cost.
